Frequently Asked Questions

 

What is your shipping Policy?

For original works: Excluding holidays, expect about 48 hours to process your order plus shipping time. Shipping prices are displayed during check out in the check out menu. There are multiple options for shipping, including 2 day. If you have any questions or special requests (such as installation options) please get in touch with us, we're happy to help!

For prints: print orders are handled through our fulfillment vendor, their processing policy is listed here: 

Photo paper prints without mounting, press printed cards, and fine art paper prints without mounting typically have a production time of 1 business day. Additional time will be required for other items such as prints with mounting, canvas prints, albums, MetalPrints, and framed prints.

If you need to reduce the standard production time for an item, a Production Rush may be added:

  • 50% Rush - 50% additional product cost for the order, requires 1 fewer day in production (Example: a photo paper print with mounting normally requires 2 business days, the 50% rush would allow it to be completed in 1 business day)
  • 100% Rush - 100% additional product cost for the order, requires 2 fewer days in production (Example: a framed print normally requires 3 business days, the 100% rush would allow it to be completed in 1 business day)

What is your Policy on Returns/Exchanges/Refunds? 

For original work: If you are dissatisfied or have a reasonable complaint, message us within 7 days of receiving new artwork. We are happy to work with you to refund and/or exchange work if it doesn't meet your expectations.

For prints: Prints are fulfilled through another service. We don't offer exchanges/refunds for art prints. 

How can I keep up with your new work?

Love our art/artists and want to know more? Follow us on social media @southwindartgallery and sign up for our newsletter here: http://www.southwindfineart.com/newsletter-sign-up-landing

 
 

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